FAQs

Total agency intelligence FAQs

Get answers to our most common questions about our company, our products and the sectors we support.

What CRM systems do you work with?

All the best ones! Propic AI integrates with Agent Box, Box & Dice (MRI Software), MyDesktop, Vault, Rex, Zenu and H1. Drop us a note if you need us to integrate with a CRM not yet on this list, we're sure to be working on it already.

What are your values?

Customers

Customer centricity matters. It’s at the heart of everything we do.

Team work

We’re transforming real estate together - there’s no time for ego. Let’s work with purpose and have fun along the way.

Courage

We speak up and challenge where needed because no one owns the good ideas. We value transparency, openness and respect.

Dream

‍Big ideas start with a few words, but it’s not enough to dream. We take pride in quality work that turns dreams into beautiful products which solve problems at scale.

Check out our Mission, Vision and Values

How are you different from Rita by Aire?

It could be said we overlap a little in the sales prospecting arena, however our machine learning mines your data and ours to 10x prospecting. New outbound conversational Ai can even contact potential customers for you.

Additionally, we have many other Ai specialty features within our three hero products. From Ai-enquiry management, property management workflow automation across key business areas (maintenance, arrears, invoicing) in our Propic Concierge product, to detailed market, agent and competitive intelligence reporting in our Propic Insights product.

We suggest to book a demo with us, and make your own conclusions about how easy Propic is to integrate within your existing system.

How are you different from Inspect Real Estate?

Inspect Real Estate is a great product and we integrate with them for applications and inspections. Its focus is on booking inspections, managing applications, and tracking keys, where as we focus on putting Propic Concierge to work creating a great customer experience with human-style Ai conversations to engage with your tenants right through the whole life cycle, from managing enquiries through to invoicing, arrears management and maintenance.

Who is on your team?

We have over 45 people in #TeamPropic, and growing all the time. Read about our Leadership Team.

How are you different from Domain.com.au?

Domain is one of the biggest real estate portals in Australia, and most of our customers rely on their portals as part of their sales and marketing mix. Our Propic Concierge product interfaces with the likes of domain.com.au and realestate.com.au, for example, to automate thousands of inbound enquiries.

Our difference is we don't make your property listings like they do. Instead, our focus is on empowering you as the agent or agency to make it easy for your potential buyers, sellers and tenants to get the answers they need. You can build positive associations with your clients by answering their questions intelligently and in real-time. We handle the mundane and predictable enquiries so your people don't have to, and turn warmer enquiries into conversions and lifelong customers.

How are the AI Finance options in Propic Concierge different to PropertyMe rent arrears follow-up?

Within Propic Concierge we apply our Ai expertise across four main modules: Conversations on Demand, Finance on Demand, Maintenance on Demand, and Active Connections on Demand.

Our rent arrears follow-up is done via our Concierge (we call her Claire). She is conversational, personal, and uses Artificial Intelligence (AI) like Machine Learning, Natural Language Processing (NLP) and sentiment analysis, to learn, anticipate, predict and react appropriately to whatever conversation comes her way.

How are you different from Core Logic and other data services providers?

Core Logic is one of the biggest data and services providers to the real estate industry in Australia. It has many different areas of focus, however Propic is focused on using sophisticated Ai tools to help you engage with and service your customers and predict future customers.

For example, our Propic Insights product gives you access to the data lake of 14.8 million properties, 26,000+ individual agents, 10,000+ agencies and the ecosystem around each one that we monitor every day.

We are about equipping you, as the property professional, to know who to call, when to call, and why.

Our hero Propic Concierge product makes us distinctly different, as it uses Ai-enabled work to automate all enquiry management, prospecting and property management workflow automation.

How do I book a demo?

That's an easy one, you can book a demo here.

I read an article about Propic in the media. Can I ask you about it?

Absolutely. Drop us a note and we'll have the right person get in touch with you.

Can I try using Propic first before committing to a subscription?

Most of our solutions have deep integrations into your existing CRM or Property Management System which means a subscription model allows our customers to truly realise the benefits of our products. To make sure Propic is right for you before you commit, we'd love to show you all the benefits and run through a demo to explore exactly how our solutions might work in your particular situation to unlock growth.

What's the difference between Reveal and Propic Advantage?

Reveal, now called Propic Advantage, uses Ai to mine our data and yours. It uses an App to score every property in Australia overnight and spots trends, synchronicity or matches with anyone you know, to work out who has the highest propensity to transact in the future.

In an easy to read dashboard, Propic Advantage tells an agent who, when and why to call a prospect. It will also contact your consumers for you, engage them in conversation, create an Ai micro website for their own home and nurture and convert for you.

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What is AI?

It is short for Artificial Intelligence. Under that banner you'll also hear terms like Natural Language Processing (NLP), Machine-Learning (ML), sentiment analysis and Predictive Intelligence used when talking about its application in our Real Estate on Demand technology. Using Ai in our Propic Concierge Ai conversations module, for example, is distinct from a chatbot, which follows a basic decision-tree style of pre-formulated questions and answers.

Propic Concierge starts with some predictable, often repeated questions and answers, then our Concierge (we call her Claire) starts to learn. She anticipates the next question based on past experiences, she links to resources others have found high satisfaction with, she interprets context so a customer doesn't have to stick to a script and still get served. Propic customers tend to rate very highly on NPS scores.

What's the difference between Enliven and Propic Concierge?

Enliven was the name of our Conversation AI workflow engine before we re-branded in August 2022. We have now expanded into automating maintenance services, and rental arrears/invoicing to create a new solution we now call Propic Concierge which is designed to serve your customers intelligently 24/7. She has modules tailored for project marketing, property management and residential sales.

Are you open to partnerships integrating our technology with Propic?

Yes - we love working with other partners in this space and are already working with a lot of companies on various projects. If you're interested, reach out.

How do I become a technology partner?

We have many types of working relationships across the industry. Get in touch to find out more.

Are there any jobs available at Propic?

We're always open to hearing from PropTech innovators, developers, engineers, data-scientists, sales specialists and marketers. Drop a note with your resume and/or an expression of interest in working with #TeamPropic to peter@propic.ai in the first instance.

How does Propic work?

For an overview of how it all works check out our product pages. If you're interested in a technical deep-dive, book a demo with us.

Which other technologies common in real estate do you integrate with?

We integrate with most mainstream Property Management and Sales CRM platforms in the industry. If you are a PropTech provider and want to offer integration capabilities with Propic Ai, contact us.

Can I turn on Propic technology in stages?

Yes, you can activate all or some of the features as it suits your business. Our Customer Service team are here to help with the right solution. Propic Ai solutions can be tailored for every sector of modern real estate business including Property Management, Project Marketing or Residential Sales. However, our unique subscription-style packages mean you can 'turn on' just the modules and features relevant for you.

Do you serve New Zealand, USA or other countries outside Australia?

Not all of the modules are immediately available so please get in touch with your specific enquiry.

What is the cost to start using Propic AI?

Most Propic customers get almost immediate return on their investment. We have invested millions of dollars in the best data scientists since our inception in 2019. We've made our learnings accessible and affordable to residential real estate agents and agencies of any size with a unique subscription style approach to solution packages tailored to each sector (property management, residential sales, project marketing). Agency networks or franchise groups are subject to consultation and custom enterprise-level quote.

Propic Concierge for residential sales is vendor paid as it automates prospecting as part of the marketing mix (so pays for itself).

Check out the Concierge, Insights or Advantage product pages for information on starting prices.

To find out more, book a demo or contact us.

Who owns Propic?

Propic is a privately owned company with financial backing from some of Australia's pre-eminent technology investment companies and a range of individual and organisational shareholders.

If you'd like more information about investing in Propic contact jeff@propic.ai

Can I get a demo?

Absolutely! Book a demo now.

Who are your customers?

Our customers are leading boutiques and international brands. In Australia, we support over 52 brands from the very largest to the most recognisable market leaders and independents. Our customers are leaders, innovators and creators. Read some of our customer testimonials to see how Propic has made an impact on their business.

How is Propic different from other automation lead PropTech solutions?

PropTech is one of the fastest growing sectors. There are a few other companies in the real estate space, each with their own unique approach. For us, the difference is true Artificial Intelligence (Ai), specifically Machine-Learning, Predictive Intelligence and Natural Language Processing (NLP) tailored for every sector of the residential market, including project marketing, project management and sales.

Our results speak to the fact we are the most advanced in Australia and arguably the world.

Does your product generate leads?

Yes, it sure does!

Propic Advantage is an Ai prospecting platform designed for residential real estate sales. It uses deep-data insights to identify opportunities. It's not about smart lists or helping you use your data more effectively though.

Propic Ai works through millions and millions of data points every day to 10x your prospecting.

In combination with Propic Concierge, it can even speak to your customers and prospect for you. No more cold calling or guesswork.

Does your product handle inbound enquiries?

It sure does!

Propic Concierge handles both your sales and rentals inbound enquiries from all the major portals. It can also handle your social media campaign enquiries, and any webforms or webchats on your own site.

Approximately 80% of property conversations with consumers happen out of office hours. We know this because our technology handles millions of them. So whether your enquiries are coming in via your website, emails, SMS or even voice calls, our Ai is ready to serve your customers intelligently in milli-seconds.

Book a demo and we can run you through how it would work in your particular environment, and how the cost with guaranteed ROI works.

Do you provide post-sale customer support or onboarding services?

Absolutely! We have a dedicated team of customer experience specialists and a technical onboarding team, all real people, all obsessed with delighting our pioneer customers.

Are you the same as a chatbot?

Nope. Much cooler, and smarter. The main difference being that we apply true machine-based learning to our Software as a Service (SaaS) solutions. Under that Ai banner you'll also hear terms like Natural Language Processing (NLP), Machine-Learning (ML), sentiment analysis and Predictive Intelligence when talking our Real Estate on Demand technology.

A chatbot follows a basic decision-tree style of pre-formulated questions and answers. The Propic Concierge Ai conversations module starts with some predictable, often repeated questions and answers, but then our Concierge (we call her Claire) starts to learn.

She anticipates the next question based on past experiences, she links to resources others have found high satisfaction with, she interprets context so a customer doesn't have to stick to a script and still get served. Propic customers rate very highly on NPS scores.

How can you help me in my job as a (Property Manager, Sales Agent, Principal, Project Manager)?

Our whole business is focused on helping residential real estate professionals using Ai and deep-data technologies. We have Ai SaaS solutions for any sized agency business, or individual agents. Whether you are in growth mode, looking for productivity increases or wanting to become more efficient and able to keep up with the demands of the always-on generation, we take away the mundane tasks to grow your business and job satisfaction.

Residential sales FAQs

Get answers to our most common questions about our company, our products and the sectors we support.

How are you different from Domain.com.au?

How are the AI Finance options in Propic Concierge different to PropertyMe rent arrears follow-up?

Within Propic Concierge we apply our Ai expertise across four main modules: Conversations on Demand, Finance on Demand, Maintenance on Demand, and Active Connections on Demand.

How are you different from Core Logic and other data services providers?

We are about equipping you, as the property professional, to know who to call, when to call, and why.

Our hero Propic Concierge product makes us distinctly different, as it uses Ai-enabled work to automate all enquiry management, prospecting and property management workflow automation.

What's the difference between Reveal and Propic Advantage?

‍

What's the difference between Enliven and Propic Concierge?

Which other technologies common in real estate do you integrate with?

We integrate with most mainstream Property Management and Sales CRM platforms in the industry. If you are a PropTech provider and want to offer integration capabilities with Propic Ai, contact us.

What is the cost to start using Propic AI?

Propic Concierge for residential sales is vendor paid as it automates prospecting as part of the marketing mix (so pays for itself).

Check out the Concierge, Insights or Advantage product pages for information on starting prices.

To find out more, book a demo or contact us.

Who owns Propic?

Propic is a privately owned company with financial backing from some of Australia's pre-eminent technology investment companies and a range of individual and organisational shareholders.

If you'd like more information about investing in Propic contact jeff@propic.ai

Can I get a demo?

Absolutely! Book a demo now.

Who are your customers?

Does your product generate leads?

Yes, it sure does!

Propic Ai works through millions and millions of data points every day to 10x your prospecting.

In combination with Propic Concierge, it can even speak to your customers and prospect for you. No more cold calling or guesswork.

Property management FAQs

Get answers to our most common questions about our company, our products and the sectors we support.

How are you different from Domain.com.au?

How are the AI Finance options in Propic Concierge different to PropertyMe rent arrears follow-up?

Within Propic Concierge we apply our Ai expertise across four main modules: Conversations on Demand, Finance on Demand, Maintenance on Demand, and Active Connections on Demand.

How are you different from Core Logic and other data services providers?

We are about equipping you, as the property professional, to know who to call, when to call, and why.

Our hero Propic Concierge product makes us distinctly different, as it uses Ai-enabled work to automate all enquiry management, prospecting and property management workflow automation.

What's the difference between Enliven and Propic Concierge?

Which other technologies common in real estate do you integrate with?

We integrate with most mainstream Property Management and Sales CRM platforms in the industry. If you are a PropTech provider and want to offer integration capabilities with Propic Ai, contact us.

What is the cost to start using Propic AI?

Propic Concierge for residential sales is vendor paid as it automates prospecting as part of the marketing mix (so pays for itself).

Check out the Concierge, Insights or Advantage product pages for information on starting prices.

To find out more, book a demo or contact us.

Who owns Propic?

Propic is a privately owned company with financial backing from some of Australia's pre-eminent technology investment companies and a range of individual and organisational shareholders.

If you'd like more information about investing in Propic contact jeff@propic.ai

Can I get a demo?

Absolutely! Book a demo now.

Who are your customers?

Does your technology put Property Managers out of a job?

We find it gets Property Managers excited about their job again! The Ai handles the predictable and mundane tasks which frees up a property professionals time for higher levels of people-first service.

Does your product generate leads?

Yes, it sure does!

Propic Ai works through millions and millions of data points every day to 10x your prospecting.

In combination with Propic Concierge, it can even speak to your customers and prospect for you. No more cold calling or guesswork.

Project marketing FAQs

Get answers to our most common questions about our company, our products and the sectors we support.

How are you different from Domain.com.au?

How are the AI Finance options in Propic Concierge different to PropertyMe rent arrears follow-up?

Within Propic Concierge we apply our Ai expertise across four main modules: Conversations on Demand, Finance on Demand, Maintenance on Demand, and Active Connections on Demand.

How are you different from Core Logic and other data services providers?

We are about equipping you, as the property professional, to know who to call, when to call, and why.

Our hero Propic Concierge product makes us distinctly different, as it uses Ai-enabled work to automate all enquiry management, prospecting and property management workflow automation.

What's the difference between Enliven and Propic Concierge?

Which other technologies common in real estate do you integrate with?

We integrate with most mainstream Property Management and Sales CRM platforms in the industry. If you are a PropTech provider and want to offer integration capabilities with Propic Ai, contact us.

What is the cost to start using Propic AI?

Propic Concierge for residential sales is vendor paid as it automates prospecting as part of the marketing mix (so pays for itself).

Check out the Concierge, Insights or Advantage product pages for information on starting prices.

To find out more, book a demo or contact us.

Who owns Propic?

Propic is a privately owned company with financial backing from some of Australia's pre-eminent technology investment companies and a range of individual and organisational shareholders.

If you'd like more information about investing in Propic contact jeff@propic.ai

Can I get a demo?

Absolutely! Book a demo now.

Who are your customers?

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