More than a chatbot. Here is the difference.
A real estate chatbot sits on a website and waits for someone to type. Claire is an AI agent for Australian agencies. She answers portal enquiries, website chat (typed or spoken) and two-way SMS in seconds, day and night. She writes every lead back to your CRM, then keeps following each buyer up through inspection, offer and settlement.
A website chatbot compared with Claire.
Where it works
A typical chatbot works on your website. Claire works on realestate.com.au, Domain and Allhomes enquiries, your website chat, email and two-way SMS.
When it answers
A chatbot answers when someone types on the site. Claire answers every enquiry in seconds, through nights and weekends.
What it knows
A chatbot knows the answers it was scripted with. Claire answers from your listing data, documents you upload, and Propic's data on about 11.5 million Australian properties.
What happens next
A chatbot's conversation ends. With Claire, the agent gets a summary and a qualified lead, written back to your CRM.
After the enquiry
A chatbot does nothing more. Claire follows up after the open home, the offer and settlement, and matches new listings to past enquirers.
Languages
A chatbot usually speaks one. Claire speaks 58, including Mandarin, Cantonese, Arabic, Vietnamese and Punjabi.
Work nobody asked for
A chatbot does none. Claire spots likely landlords among buyers and tells agents which owners to call and why.
What should a real estate chatbot do for an agency?
If you are comparing chatbots for your agency, these are the questions worth asking. Claire was built to say yes to each one.
Does it answer from your own listing data?
Claire answers from the listing feed your CRM already sends to the portals, so a buyer gets the price guide, inspection times or strata fees you supplied, not a generic reply.
Does it hand over properly?
When a buyer needs a person, the agent gets the full conversation, so the buyer never repeats themselves.
Does it write back to your CRM?
Every enquiry and the lead details go into the CRM you already use. Nobody has to check a second system.
Does it stay in your brand?
Claire uses your agency's name, colours and assistant name, and the chat is locked to your own website.
Does it respect your database?
Messages are capped per buyer per week, duplicates are removed, and unsubscribes are respected.
An example: a text conversation with Claire
Tuesday 10:42 pm
Hi, is 4/27 Marlow Street still available? And is it pet friendly?
Hi Priya, I’m Claire, the virtual assistant for Harbour Property. Yes, 4/27 Marlow Street is available from 14 October at $720 a week.
The owner will consider a pet on application, so tell us about yours when you apply.
The next inspection is Saturday at 10:15am. You can book your place here:Book an inspection
Opens the inspection tool you already use
Booked, thanks. How do I apply?
You can apply online, before or after you inspect:Start your application
Opens your existing application tool
Is there anything else you’d like to know about the property?
What the property manager receives
An example. The agency, the people and the property are invented.
Claire doesn't answer the agency's phone line, and she doesn't replace your CRM. She works on portal enquiries, website chat and SMS, on top of the systems you already have. Ad copy she writes is never published until an agent has reviewed it.
Questions about real estate chatbots.
Is Claire a chatbot?
Claire includes a website chat, but she is more than a chatbot. A chatbot waits on a website for someone to type. Claire answers portal enquiries, website chat and SMS, follows each buyer up after the enquiry, and works on your CRM data in the background.
Will buyers know they're talking to an AI?
Yes. Claire introduces herself as the agency's virtual assistant, working for the agent on that listing, and every message carries the agency's own brand and assistant name.
Does Claire answer the phone?
No. Claire answers portal enquiries, website chat (typed or spoken in the browser) and two-way SMS. She doesn't make or take phone calls.
What happens when a buyer needs a person?
The conversation goes to the right agent with the full history and a summary of what the buyer asked and how ready they seem.
Does it work with my CRM?
Listings reach Claire through the same feed your CRM uses for the portals, so most agencies can start straight away. The deepest integrations are with Rex, VaultRE, Agentbox and Box+Dice.
Where to go next.
Enquiry Response
Every portal, chat and SMS enquiry answered in seconds, day or night.
See Enquiry Response →02AI Buyer Match
Every new listing sent to the buyers it suits.
See AI Buyer Match →03Nurture
Follow-up from first enquiry to long after settlement.
See Nurture →04Common questions
Straight answers to what principals ask us most.
See the questions →See what Claire would say to your buyers.
Forty-five minutes, on your own listings. Or ask Claire about it right now.